Criminal Defence Operations Manager

We are working with a specialist criminal defence practice in Rochdale who are seeking a highly organised Practice and Operations Manager to oversee daily operations, ensure regulatory compliance, and support a talented legal team working on motor offence and general criminal defence matters.

Core Responsibilities:

Operational Management:

• Oversee day-to-day office operations, diary coordination, and resource planning.
• Streamline file handling and ensure smooth case progression.
• Implement and optimise legal tech tools (e.g. LEAP, DPS).

Compliance & Regulatory Oversight:

• Maintain SRA, GDPR, AML, and Lexcel-related compliance.
• Manage training records, CPD logs, and staff supervision.
• Conduct risk assessments and prepare for audits.

Billing & Finance

• Oversee legal aid billing, duty solicitor income, and time recording.
• Assist in budgeting and financial performance tracking.
• Manage supplier relationships and contracts.

Team & Staff Management

• Recruit, train, and support admin and junior legal staff
• Monitor workloads and allocate cases effectively
• Handle HR processes, performance reviews, and team development

Client Service & Reputation

• Monitor client satisfaction and manage feedback
• Coordinate local marketing, online reputation, and referral partner relationships
• Assist in handling complaints and improving service delivery

What they are looking for:

• Minimum of 2/3 years' experience in legal operations, or a practice management role.
• Strong organisational skills and time management skills.
• Calm, professional communication style.
• Hands-on, solution focused mindset.
• Experience with legal aid processes is a plus.

If you are interested in this Criminal Defence Operations Manager role in Rochdale, offering excellent progression as the firm expands, working within a supportive and close-knit team, we encourage you to apply. You can contact Nadine Ali at Sacco Mann for further information or apply to this advert.